May 17, 2008 

• Define system-level advocacy.
• Explain why self-advocacy is the foundation of recovery.
• Identify the consumer's individual support systems.
• Promote the principles of individual choice and self-determination.
• Explain how and why consumers should establish an Advanced Directive.
• Explain how to advocate within the mental health system.
• Define consumer-driven recovery.
• Use "person-centered" language that focuses on the individual, not the diagnosis.
• Demonstrate non-judgmental behavior.

• Explain the ten fundamental concepts of recovery as defined in the National Consensus Statement on Mental Health Recovery, which is published by the federal Substance Abuse and Mental Health Services Administration (SAMHSA).
• Define the concept of a wellness-focused approach to consumer recovery.
• Explain the fundamental concepts related to cultural competency.
• Understand the concept of accountability.
• Explain basic federal, state, employer regulations regarding confidentiality.
• Explain what, where, when and how to accurately complete all required documentation activities.
• Explain the concept of de-compensation.
• Identify the consumers risk indicators, including individual stressors, triggers and indicators of escalating symptoms.
• Explain basic de-escalation techniques.
• Explain basic suicide prevention concepts and techniques.
• Identify indicators that the consumer may be experiencing abuse and/or neglect.
• Identify and respond appropriately to personal stressors, triggers and indicators.

• Explain the concept of mentoring.
• Explain the concept of role-modeling behaviors.
• Define social learning.
• Define self-advocacy.
• Define life skills.
• Understand basic adult learning principles and techniques.
• Use adult learning techniques to teach life skills.
• Explain the concept of healthy, interdependent relationships.
• Use active listening skills.
• Use empathetic listening skills.
• Demonstrate non-judgmental behavior.
• Demonstrate consistency by supporting consumers during ordinary and extraordinary times.
• Promote the development of Advanced Directives.

• Explain the ten fundamental concepts of recovery as defined in the National Consensus Statement on Mental Health Recovery, which is published by the federal Substance Abuse and Mental Health Services Administration (SAMHSA).
• Explain the concept of a strength-based approach to recovery.
• Promote self-determination and consumer choice-driven recovery.
• Use active and empathetic listening skills with the consumer.
• Use Motivational Interviewing skills with the consumer.
• State the stages of change.
• State the stages of recovery.
• Identify the consumer's current stage of change and/or recovery.
• Help the consumer develop problem-solving skills by working together to identify and discuss options, alternatives, and possible consequences.
• Explain the typical process that should be followed to access and/or participate in community mental health and related services.
• Identify circumstances when it is appropriate to request assistance from other professionals to help meet the consumer's recovery goals.
• Identify the consumer's strengths, resiliencies, and challenges to recovery.
• Promote the consumer's empowerment by assuring that they are informed of their options and participate in all decision-making that will affect their lives.